Returns & Exchanges

At CÍ OFFICIAL, we want you to be completely satisfied with your purchase. If your items aren't a perfect fit, you can return or exchange them within 14 days of delivery provided they are in original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized collection point within 48 hours of your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.